Terms &

Conditions

 

Welcome to Soulo. These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these Terms & Conditions in full.

  1. Lead Times

Order Processing:

  • Standard orders are processed within 2-3 business days for items in stock.
  • Custom orders will have lead times communicated accordingly.

Shipping Times:

  • Domestic shipping: 3-5 business days.
  • International shipping: 7-14 business days, depending on the destination and customs processing.
  1. Payment Terms

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (only once payments have cleared)
  1. Returns & Exchanges

Return Policy:

  • Items deemed faulty must be returned within 14 days of receipt.
  • Products must be in original condition, unworn, and with all tags attached.
  • Custom orders are non-returnable.
  • Customer is responsible for return shipping costs.
  • Custom orders are not refundable.
  1. Shipping Information

Nationwide Shipping:

  • Shipping costs to be calculated at checkout.
  1. Privacy Policy
  • Your privacy is important to us. At Soulo, we are committed to protecting your privacy.
  1. Contact Information

For custom or bulk orders, please contact us to discuss your requirements.

For any questions or concerns regarding these terms, please contact us.

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